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Hi ,
In this month's edition:
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Upcoming Webinar: The Future... is the Resident
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10 years with Mandalay. Congratulations Kumar Kannan!
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What was learnt from the 2019 Townsville floods?
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Training for success. Train the right people for the right role.
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Product Update: FM Data Export Product.
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The Future... is the Resident
Imagine what your ideal waste services would be at your property. Then, imagine every single property and occupier within your community has their own personalised experience.
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As a council, how do you increasingly personalise those services to allow you to achieve council’s objectives of improved service and increased recycling? I really believe that the future of waste is about residents - understanding the behaviour at each property and the relationship that exists with each property. Join me in early December
when I will host a webinar on this topic. Details have been provided below. |
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You're Invited
Join Simon on Wednesday, the 8th of December
for a webinar titled ‘The Future… is the Resident’ where we will look at the future of the industry.
What did waste look like 10 years ago and what does it look like towards 2030?
And, as a council, what are some of the questions you may already be starting to ask?
- Should you offer on-demand services, such as vouchers or verge collection?
- Do you operate remote facilities that are costly to staff and have pressure to close?
- Do you provide waste services that are used by neighbouring councils?
- Are there specific categories of the community you would like to service uniquely short term?
Join Simon as he discusses the answers to questions like these and many more in our next webinar. We hope to see you there.
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Wednesday, 8 December
11:00am AEST
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Team Member Profile
Kumar Kannan
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We would like to share a big congratulations to Kumar Kannan for celebrating 10 years at Mandalay! What a milestone!
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A long-serving and dedicated member of our team, Kumar is the Senior Implementation Consultant here at Mandalay. His role includes developing and conducting training, setting up data for new customers and assisting customers to implement robust data governance processes so they can protect their data and find the true value hiding within.
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So far during his time at Mandalay, Kumar has helped to onboard 84 waste sites, 13 tip shops and 9 quarry/logistics sites. With a previous history in management within a Government setting, he knows how to work with and communicate with Councils well.
Kumar is passionate about data governance and has been vital in ensuring there is always an emphasis on data governance, data owners and data structure for our customers here at Mandalay.
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Kumar is also passionate about delivering quality support. He always goes out of his way to work through a problem and find the root cause, so users have a full understanding of what happened and can minimise the potential of it happening in future.
He enjoys travelling and meeting new people every time he conducts on-site training and hopes to do more of it again soon once COVID restrictions start lifting.
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For those who’ve met Kumar, you will also know he is an extremely dedicated Dad, with his youngest son, in particular, showing great skill as a golfer.
Next time you book a training session or need some help or advice on data governance, Kumar Kannan is your man.
Need assistance? Reach out to Kumar and the Support Team.
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Lessons Learnt
2019 Townsville Floods
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| The 2019 Townsville floods were fast-moving and an unprecedented disaster for not just Townsville, but the entire region.
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| In preparation for this year’s disaster season, Lacey Webb from Resource Hub looks back at some key takeaways from her work with the disaster-stricken area in 2019, and chats to Andrew McDougall, Mandalay's current Head of Services and former Waste Business Partner at Townsville City Council, about the 2019 Townsville flood response - from the perspective of helping facilities plan a low-tech data response in advance of a disaster event.
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Disaster Preparation
with Lacey and Andrew
Lacey and Andrew filmed this 4min video last week at LAWMAC in Whitsunday.
[Sometimes things don't quite go to plan. Everyone returned from lunch part way through filming so there is some background noise towards the end.]
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Training for Success with Mandalay
Train the Right People for the Right Role
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Training plays such an important role in successfully
onboarding new software and ensuring it is used effectively, which is why it’s such a strong focus here at Mandalay.
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We offer both online and
in-person training onsite with separate training sessions conducted to suit 3 specific roles:
- Administrator training
- Reporting training
- Site Operator training
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By combining
information-packed presentations and discussions with hands-on exercises in the system itself, your staff gain the understanding and knowledge they need to use Mandalay’s software with confidence.
Whether you’re changing software providers or switching from a paper-based process to a digital solution, we take our time to understand each of our customers and tailor the training to suit your needs.
We are very structured with our approach to deliver a logical and streamlined training process such as ensuring data administration training is completed and signed off on first, so the data is all set and ready to go before operator training begins. |
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Any new team members need training?
Whatever the role may be, even for new managers, reach out to us to
arrange training or to receive some resources to bring them up to speed.
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Is it time to book a refresher training session?
Additional training can be helpful for existing staff to refresh their knowledge and expand on what they know to improve their day-to-day work and productivity.
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In-person or online training?
In-person training is more engaging and interactive while online training is more cost-effective, but whatever method you choose, you will still receive very detailed, step-by-step training from Mandalay delivered to a high standard.
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Product Update
FM Data Export Product
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| For those who have used Mandalay’s Web Based Reporting (WBR) to export data into a csv format, you may have experienced some challenges. The process can often be lengthy, depending on the amount of data you are trying to export, and can sometimes fail with particularly large amounts of information.
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| To improve this experience, Mandalay is currently working on an FM Data Export Product that will be specifically designed to export data. The export process will run in the background so you will be able to continue working on other tasks and you will receive an email once the data export is ready to access.
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What to expect from Release 1
- At this stage, the planned release date is for March 2022.
- Release 1 will be included with your standard Facility Core Product (Mandalay CS) subscription…. no additional subscription will be charged.
- The FM Data Export
Product will be available within Facility Management from the naus Platform.
- Expect to see the type of data that you currently export (e.g. Product Sales, Ticket View…) to be the same or very similar.
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naus Platform
Login from Mandalay's Website
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Do you often have to search for the link to log into Mandalay's naus Platform?A button has now been added to the top right of Mandalay's website. Just click the button to access the login screen.
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WEBINAR
8 December 2021
The Future...
is the Resident
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The future of waste is about residents and understanding the behaviour at each property and the relationships that exist with each property.
If you're keen to understand this journey more along with some of the specific customer challenges you might already have, join Simon Kalinowski for this online webinar event.
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Mandalay Technologies, Level 2, Suite C, 225 Montague Road, West End QLD 4101, Australia
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