Mandalay Newsletter August 2022: The Mandalay Team continues to expand

Hi ,

Welcome to another edition.

I’ve spoken with several groups of customers recently and following one of those discussions, what struck me was the conflict between the enormity of the macro challenge - being able to provide exemplary customer service and achieving new paradigms of change in respect to diversion.

It occurred to me to reflect on the characteristics of high-performing teams. While I’m no expert in this area, there are many references for the attributes of what they look like and from personal experience, the power lies in reflecting and taking action towards improving the team you have, regardless.

It’s a tendency sometimes to think that people come built for high performance. In reality, a few do, but most require cohesion and development in their function and performance with a team.

I’d encourage you to reflect on what you are doing as a leader, in whatever role you have in your organisation, and ask yourself… how can I contribute to an improved team culture of performance? Is it by initiating a discussion on vision and alignment? We underestimate the power a candid conversation can have in connecting to a deeper truth by inspiring and aligning actions.

The work you are doing is important and you and the success of your teams are key to bringing the reality you wish to the communities you serve.

Prior to joining Mandalay, Aaron spent the last 4 years as part of the initial management team that started the Containers for Change container refund scheme in Queensland. Before that, Aaron spent a number of years working in the financial services and mining services sectors across a variety of financial, commercial and business development roles.

Aaron enjoys working with teams, that’s where he gets his energy and drive. He loves solving problems in teams and he believes that if you recruit great people and everyone comes together with their diversity of thought to tackle it from different angles, that’s where the magic is.

Aaron says the best thing about Mandalay is the team-first ethos. Everyone is so keen to chip in and deliver. He thinks it’s the coolest thing about our company and wants to help ensure we can keep it that way. Aaron is hopeful that we can drive a whole new growth trajectory that we never thought was possible and he’s excited to play his part in that journey.

Aaron confesses to always being a bit of a closet greenie. Sustainability is important to him and he’s always an advocate for recycling. In his spare time, Aaron loves horse racing, craft beer, red wine, and bike riding. He also enjoys spending time with his wife, two kids and their Cavoodle Frankie. It’s an exciting time to be part of Mandalay and we are so happy to have Aaron on board.