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Plus, Banana Shire Council's Automated Waste Transfer Station at Wowan is opening next week
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MARCH 2021 NEWSLETTER

Read Part 2 of the Resident Waste Insights blog series.

Product development planning for the FY21/22 period.

Need assistance? Mandalay's Support Team and online resources are here to support you.
A Message from Simon

Welcome to Mandalay's March newsletter. We're now one year on from when we started working from home and for many people, this has now become the norm.
Understandably morale was tested early on during the transition, however, much of the Mandalay team has adjusted really well and we've built a strong cadence within and across our teams.

The reason I reflect is that we have an interactive poll with our staff each week to check in on their state of mind, feelings towards the company, how they are progressing with their work, and their relationship to the team and other business objectives. It has been interesting to witness our journey as a team over the past 12 months and, from my point of view, I wanted to highlight the importance of individuals understanding what they need to do to have a positive and clear mental headspace that will allow them to lead and meaningfully interact with the people who rely on them from both a professional and personal capacity. What are your strategies for making a success out of this forced change on our lives?

As always, I would love to connect with you so please reach out if you need support in any way.

Simon Kalinowski
CEO
skalinowski@mandalaytech.com
2020 Resident Waste Insights
Part 2 - Resident Awareness and Usage of Services
Are Australians aware of the waste services available to them and are those services being used as frequently as Councils expect? Continuing on from Part 1 of our 2020 Resident Waste Insights blog series, Simon continues to look more deeply at the data gathered in Mandalay's 2020 Waste Report.
Read Full Article
Mandalay 2020 Resident Waste Insights
Did You Miss: Part 1 - How Much Do
Your Residents Know?
In this video, Simon revisits the first part of this blog series. As identified within the report, there is confusion around recycling within the community. The need for standardisation of services, education, and personalisation of messaging is critically important to getting consumers on board the journey.
Watch Video
Did you miss reading Part 1 in the series? If so, here is a link.

Part 1 - How Much Do Your Residents Know?
Future Product Development Planning
Customer Surveys Have Been Sent
Mandalay's Product Team has started the planning process for the FY21/22 period. Surveys have now been sent to customers asking for feedback on features.

Over the past 12 months we have taken note of feedback, suggestions, and challenges and now is the chance for customers to identify which items are the most important.
Next steps...
  • Survey Results will be shared in a webinar. Invitations will be circulated in the coming weeks.
  • Features identified as being most important will then go through Mandalay's budgeting process with the final plan to be communicated in July.
Need Assistance?
Mandalay's Support Team and online resources
are here to help you
Help Desk Services
All service requests can be logged and tracked via Mandalay's Customer Service Portal (CSP). Plus, access dozens of product help guides and several community forums.
Support Hours
Mandalay's standard support hours are 8am to 5pm AEST Monday to Friday. However, the team is available for support 24 hours per day, 365 days per year to manage critical support issues, with non-critical incidents charged at Mandalay's standard after hours rates.
Contact Support
Upcoming Events
17 March 2021
Banana Shire Council:
Automated Waste Transfer Station at Wowan
OPENING
We're very excited that the installation of the Resident Access Control system at Banana Shire Council's Wowan Transfer Station is nearing completion. Simon Kalinowski will be onsite for a demonstration of the facility in operation on 17 March. We will share some photos of the facility in an upcoming message.

Dr. Keith Halford and Des Mackellar of Banana Shire Council spoke with Waste Management Review in November last year where they walked through the background of securing their unattended facilities along with other projects that the Council is working towards.

18/19 March 2021
LAWMAC (Gladstone)
Local Authority Waste Management Advisory Committee
Simon Kalinowski and Rosemary Black will both be heading to Gladstone next week to attend the latest LAWMAC meeting.
31 March 2021
With significant changes and opportunities taking place in Tasmania, the Tasmanian Waste & Resource Recovery Forum will bring together local and national industry experts to discuss experiences and lessons learned in other states.
Mandalay's Simon Kalinowski (CEO) has been invited to speak at the forum again this year, and will share Mandalay's experience with Queensland's 2019 Waste Levy rollout.  
 
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Mandalay Technologies, Level 2, Suite C, 225 Montague Road, West End QLD 4101, Australia


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