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Read Part 6 - Motivations and Barriers to Recycling from our Resident Waste Insights blog series;
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Resident Self Service now live at Albury City Council; and
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Meet Shelby Whitney from Mandalay's Support Team.
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What's the purpose of what I do? Where do I find meaning in my role?
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I’ve been mulling this over in the context of my role, and the context of our organisation, and it’s not always a pleasant experience. But, I thought it worthy to share as maybe some of you might gain insight and value through my experience.
Do we work for ourselves, for our families, for our team members, for the community, or for the financial remuneration that’s necessary for us all to fulfil our responsibilities and obligations? Or a combination of each which is typically the
case.
I promise not to answer it for you, as that’s the fun of life, but I’d like to leave you with a few questions to get more meaning out of
each day. Or more specifically – today.
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What can I do differently now that will allow me to experience more meaning in my day?
What can I do with my team today that will allow them all to experience more meaning in their days?
How do I define contribution in my role today?
What’s one thing I can do in the rest of my day to allow my team to feel more meaning in the work they do?
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For me, I’m going to share directly with my team (today) what their role means for our customers and the gratitude I have for them personally… so I will see how I go! Love to hear about your experiences!
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2020 Resident Waste Insights
Part 6 - What are the Motivations and Barriers to Recycling for Australians
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Most people want to do the right thing when it comes to recycling, but what motivates them to recycle and what things are preventing them from recycling effectively? We delve further into these topics in Part 6 of our 2020 Resident Waste Insights blog series.
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Resident Self Service
Now Live at Albury City Council
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July sees the next evolution of Mandalay’s Resident Product Suite, with Resident Self Service launching in Albury City Council.
Resident Self Service will allow residents within the Albury community to manage their own waste vouchers via a customer-facing portal.
Initially available to owner-occupiers, residents can register and confirm their property address online without the need to contact Council Customer Service.
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| There is no delay in accessing vouchers as they are available within the same portal and can be used within minutes of registration and issue taking place.
Mandalay is very excited to take this next
step in supporting Councils to build better and more personalised relationships with their communities.
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| BLOG: Self-service for real-time access to services
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| PRODUCT: Resident Self Service
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Facility Core Product (Mandalay CS)
Version 3.7 Available Soon
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| Mandalay is excited to announce that Version 3.7 of the Facility Core Product (formerly Mandalay CS) will be available for release soon.
There has been a lot of work completed behind the scenes to enhance data integrity, plus, a number of new features will be available.
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Improved Image Capture Performance
For customers using the Image Capture extension product, improved
performance will remove the delay that operators sometimes experience while waiting for cameras to capture images. Improvement comes through continuous image capture so there is an image always ready to be added when the weight is captured.
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| NHVR Compliance with Multi-Deck Weight Capture
Designed to meet NHVR compliance requirements, Multi-Deck Weighbridge Support will capture individual deck weights for up to 7 decks. The operator will be able to see each
individual deck weight in addition to the total weight. Plus, the information can be printed on the transaction docket.
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| Next steps
We will reach out to various customers to conduct beta testing during September and would hope to see the release available for deployment to customer UAT environments soon after.
Detailed release notes will be made available and a webinar will be announced closer to the release date.
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Team Member Profile
Shelby Whitney
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Shelby Whitney has been part of the Mandalay team for just over 12 months and is another of our team members who worked for one of our council customers prior to joining Mandalay. This experience gave her a first-hand view of the customer side with her initial introduction to the Facility Core Product (Mandalay CS) consisting of training sessions during initial implementation.
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While the entire support team is on hand to answer calls and triage support requests, understanding the context in which our customers' work allows Shelby to provide meaningful and practical advice and solutions to assist customers to navigate, troubleshoot and fully realise the benefits of our applications.
You will also see Shelby assisting with level one technical support tasks and diving a little bit deeper into Application support tickets relating to products, vehicles, clients and more. More technical requests may be assigned to others within the team who offer higher levels of technical support.
Over the coming months, we will introduce the other members of our amazing Support Team, including those who specialise in handling more technical and hardware related questions.
Need assistance? Reach out to Shelby and the Support Team.
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Mandalay Technologies, Level 2, Suite C, 225 Montague Road, West End QLD 4101, Australia
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