|
KTS Recycling
|
Customer Story
|
|
|
As Melbourne’s premier resource recovery and waste transfer station operator, KTS Recycling makes recycling Melbourne’s waste their business.
|
 |
Recently, KTS Recycling completed the implementation and training for Mandalay, successfully onboarding Ticketing, Finance Export, Image Capture, Facility Analytics and Reporting, and EFTPOS Integration.
Linda Wright, Finance Manager at KTS Recycling, shared that their team had a fantastic experience throughout the process.
“The service was excellent, and everything stayed on track from start to finish. The team was not only professional but also incredibly helpful during the training and setup.”
|
|
|
She added that the training sessions were fun and interactive. “Kumar was very funny, patient, attentive, and always willing to go the extra mile to ensure everything ran smoothly. Antony was also very patient when
customising our invoicing export format.”
“Overall, it was a truly top-tier experience—professional, helpful, and results-driven. Highly recommended!”
On behalf of the team, we would like to sincerely thank KTS Recycling for their kind feedback and for trusting us to support their operations. We look forward to continuing this great partnership.
|
|
|
|
|
Resident Product Suite
|
New Features Continually Being Released
|
The programmes available within the Residents Suite have continued to expand, offering even more flexibility for councils to deliver services that meet the unique needs of their communities.
|
|
|
Tip Passes and Waste Vouchers
can now be delivered to tenants of eligible rental properties in addition to property owners.
While passes can still be delivered as physical vouchers, the online self-service portal will allow your residents to self-verify against an eligible property address. Based on the rules your council has set, residents will only gain access to the entitlements available for their address.
|
|
|
There has been an incredible amount
of work taking place within the Bulk Waste Bookings programme with new features continually being made available to customers. Councils continue to have complete control over who is eligible to make a booking along with the rules attached to booking entitlements.
New features delivered include property zones, capacity management, booking workflows, lead times and booking windows.
|
|
|
Is your council planning ahead for 2026? Talk with us today about your waste voucher, tip pass, bulk waste, hard rubbish or verge collection entitlement requirements.
|
|
|
Vehicle Authorisation
|
Now Available
|
The new Vehicle Authorisation feature offers several benefits, streamlining processes for both you and your customers.
Elimination of Manual Data Entry: If you are using the Commercial Services product, vehicle authorisations can be managed by your customers within the Commercial Services Portal, reducing data entry for your team.
|
 |
Vehicle Authorisation is now available for customers who have upgraded to version 3.7 of Mandalay Ticketing, during 2025.
Please reach out if this is a feature your team would like to begin using, or visit these articles to learn more.
|
|
|
QLD Regulatory
|
Changes Coming to QWDS
|
|
|
For customers in Queensland, the state
regulator (DETSI) has announced that the Queensland Waste Data System (QWDS) will be upgraded in mid-November.
We are currently working through the changes required to our Regulatory Management application.
|
|
|
An email was circulated to Queensland customers earlier this week outlining further information. Please reach out to our support team if you have not received this email.
|
|
|
Facility Analytics & Reporting
|
Updated User Permission Reports Available Soon
|
|
|
Our latest reporting release is due to go out this week and will introduce updated versions of
the Access & Permissions Reports.
|
|
|
These reports will be available to customers using Premium Reporting and will provide a more detailed view of user and group permissions that have been assigned to users within your organisation.
Detailed release notes will be circulated to customers once the updated reports have been made available.
|
|
|
If you would like assistance with any of your Mandalay products, please reach out to the Mandalay Product Support Team.
|
| Contact Support |
|
|
|
Tip of the Month: Premium Reporting
|
Using Relative Date Pickers
|
|
|
|
|
Have you tried using relative date filters in your custom reports?
If you're subscribed to our Premium reporting product, relative date filters can help you automatically display data for specific time periods like "Last 30 Days" or "This Quarter" without manually
updating date ranges.
|
|
|
Using a Slicer Visual
A slicer visual will allow you to use a dropdown to select a desired period of time. This could be the last number of days, weeks, months, years, or even minutes or hours.
Using the Filters Pane
The Filters Pane offers an alternative to adding a slicer visual. By adding your date field to the Filters Pane you can change the filter type to Relative date or Relative Time.
Visit this article to learn more.
|
|
Tip of the Month: Ticketing
|
Using Alerts for Operations
|
|
|
Many clients utilise the alerts feature within the Facility Core Product (Mandalay CS) for notifying operators about a client or vehicle, but have you considered using alerts to assist in the operations of your site?
Alerts can also be set on products for things such as directing traffic to a stockpile or for setting reminders to check for contamination.
The alerts section included in this article provides additional information about setting up and using Alerts.
|
 |
|
|
|
Summer is Just Around the Corner
|
Is Your Organisation Disaster Ready?
|
|
|
 |
That time of year is already upon us where we need to prepare for the likelihood of floods, severe storm damage, fires and dust storms.
During disasters, there is little time to react. Planning in advance will ensure better outcomes.
|
How prepared are your facilities for disaster?
Do you have a disaster plan in place for your waste facilities?
What approach do you have for measuring volumes and transactional movements of waste?
What is your communication plan if disaster hits?
How will you manage pre-emptive free tipping or clean up days as part of your disaster response strategy?
|
 |
Having the tools ready in advance of an event will limit the effort required when disaster does strike.
Mandalay is here to support your preparation efforts and can offer support across the following key areas:
Best practice data collection and gatehouse operation
Disaster waste data collection
Daily reporting and data collation
|
|
|
|
|
|
Proactive Hardware Reviews
|
Keeping Your Hardware Up-to-Date
|
|
|
Are any of your PC’s or site hardware out of warranty? Now is a good time to check your devices and critical backend infrastructure to ensure everything is still in working condition in preparation for the new year.
|
|
|
Out of warranty devices can expose various
risks to your business including increased downtime due to lack of support from manufacturers, particularly if these units are to fail over the Christmas period.
If you have a device that is out of warranty, reach out to Mandalay’s support team to order a replacement.
|
|
|
|
|
|
|
|
Waste Expo Australia
MELBOURNE / 29-30 October
|
|
|
LAWMAC
GLADSTONE / 30-31 October
|
|
|
