APRIL 2026 NEWSLETTER

This month...

- Customer Story: City of Clarence 

- Product Updates: My Organisation Migration & Customer Support

- Tip of the Month: New Season Pricing

- Hardware Refresh: Keeping Backend Hardware Up-to-Date

- Upcoming Events: Waste 2026 & WMRR

Hi ,

As we close out April, I’ve been reflecting on an issue that’s becoming increasingly hard to ignore across the sector: the growing impact of fuel scarcity. When fuel pressures rise, it quickly reminds us just how essential waste services are. Waste collection and facility operations sit high on the list of services that must continue uninterrupted, no matter the circumstances.

These pressures also sharpen the focus on operational efficiency. Higher fuel costs bring every part of the operation into clearer view: time on site, compaction cycles, throughput between transfer stations and facilities, queuing, waiting, and turnaround times. All of these factors become even more important when the cost of running your fleet and facilities increases.

In the past few weeks alone, we’ve seen a noticeable rise in requests to update finance scripts to support fuel levies. Our team has been doing an outstanding job helping customers adapt quickly to the changing environment, ensuring their systems stay aligned with operational and financial realities

If these cost pressures are affecting your operations or you’re looking for ways to run more efficiently, we’re always here to help start that conversation.

Now, let’s dive into this month’s updates, insights, and stories from across the sector.

Customer Story

City of Clarence

Our team recently celebrated a fantastic achievement with the successful go‑live for The City of Clarence on the 30th of March. Despite a tight turnaround, the customer received a smooth implementation of a unique setup combining our self‑service Resident tip vouchers with onsite redemption through another organisation (Mornington Park).

The City of Clarence has now launched a trial voucher program running until 30 June, and meeting their pre‑Easter deadline gives them the strongest chance of success with their community.

"Working with Andy and the team on the setup of our program was a real whirlwind, but we always felt we were in safe hands. Any issues or speed bumps along the way were met with practical solutions or quickly resolved. Introducing a brand new service with several firsts for Council was no small task, but the responsiveness and proactive approach from the Mandalay/AMCS team made it possible. We’re truly appreciative of the work that’s gone in, and of the early success the program is already seeing within our community."

- Micky Young, Manager Waste & Sustainability for Clarence City Council

Product Updates

Customer Support System Update

My Organisation Migration

We’ve released several new enhancements to the My Organisation platform to improve usability and strengthen account management. Organisation Administrators can now:

• update group names,

• export user access logs for better visibility and auditing,

• and benefit from new safeguards that prevent the accidental removal of an organisation’s owner.

These updates are designed to give you more control and clearer oversight across your organisation.

My Organisation Migration Webinar Recap 

To support your transition, we’ve re‑included the Migration Guide & Cheat Sheet below, which provides a clear overview of what to expect throughout the process.

Tip of the Month

New Season Pricing

Pricing for the new season can be configured now so that it seamlessly takes effect at the beginning of the new season.  

Use the Product Pricing Data Export to check your new season pricing

The Product Pricing Data Export within Facility Management can assist with both planning and checking your new season pricing.  

The export will provide a detailed list of all products that fall within the date range that has been selected.  

• By selecting a date range within the current financial year you will be presented with a list of products from the current season. This information can be used to plan pricing for the new season. 

• Once your new season has been created, select a date range within the new financial year to see a list of products within the new season.  

This article provides detailed information about the Product Pricing Export and some tips to help you sort the data. 

As always, please reach out to our wonderful support team if you require assistance. 

Proactive Hardware Reviews

Is Your Hardware Due for Replacement?

Have you checked in on the health of your PCs, site hardware, and critical backend infrastructure lately? Many organisations find they still have budget available at this time of year, making it an ideal opportunity to review whether any devices are approaching end‑of‑life or already out of warranty.

If you identify any devices that need replacing, Mandalay’s support team can help you organise a suitable replacement and keep your environment operating reliably.

Events This Month

Thanks for being a part of our community. Have a great month ahead and we look forward to sharing more content with you in our next edition.

The AMCS Team