Mandalay Newsletter October 2022: Sharing feedback from WMRC, meeting with customers in Victoria

Hi ,

In any industry, there are various indicators of change. In the waste and recycling industry, what I’ve observed in recent times is the uptick in reporting requirements across multiple organisations. But in many of those cases, they have settled on doing it manually in excel and accepting the limitations that go with that.

In all my travels globally, particularly in Europe looking at advanced waste performance management, I’ve seen detailed examples of many councils working together in a highly organised and disciplined fashion to aggregate standardised performance metrics across all sorts of data with the purpose of managing contracts. Even then, they were lacking the systems to do that well.

Here at Mandalay, we sit in lots of conversations around these types of problems across different stakeholders within our market. If this is something you are thinking about or are facing a problem with, please feel free to reach out to us to talk about what we are doing.

As our Product Manager, Antony is influential in deciding what needs to be built into the Facility Product Suite. He enjoys focusing on product development and taking on a business analyst role. He wears many hats and is often involved throughout the customer journey at some level from pre-sales right through to implementation and support. Because he has been with Mandalay for so long, he has a thorough understanding of the business, our customers, and the industry, and because of his knowledge, he’s seen by many of us internally as the CS Oracle.

Currently, he has been enjoying working on the new facility mobile apps. He says it’s something new for him, it’s exciting and it involves delving into an area we’ve never explored as a company before. The focus in this space is looking at mobile solutions and what can be done away from the weighbridge to help the facility operator further.

After learning a lot about waste during his time at Mandalay, Antony feels he is more conscious of what he does with his waste and excess consumption. He also values being in a job with an ethical value to it, which is why he likes working here so much. It feels as if there is a purpose behind what we do. We enjoy having you on the team Antony and we hope you will continue to be with us for many years to come.

Having the tools ready in advance will minimise the effort required when disaster does strike. Mandalay is here to support your preparation efforts and can offer support across these key areas:

Best practice data collection and gatehouse operation
Disaster waste data collection
Daily reporting and data collation

We’d like to send our thoughts to anyone who has been affected by the recent events. If you require support with your data capture requirements, please reach out to our team.