Mandalay Newsletter September 2022: What is our development team working on?

Hi ,

This month we share a taste of what our development team is working on and coupled with the recent breach of Optus’ systems I felt inspired to comment on Mandalay’s commitment and investment in security measures. One of the byproducts of the connected world we live in is that systems at all levels will be prone to malicious activity in an attempt to access, manipulate and misuse data.

We took the view quite some time ago that the level of trust we had with our customers directly equated to the assurance that Mandalay would partner with them to manage the control of data. For us, that work will never end, and I would estimate that we spend 20-25% of our annual R&D budget on security measures.

As referenced in this article, the reality is that enterprise and government systems are more prone to data privacy breaches than ever before due to the evolution of hackers’ technology. We consider it our responsibility to go above and beyond to provide a level of surety in data privacy and management and we look at this in two ways.

One is around limiting unauthorised access to your data from outside of your organisation.
The other, which is often underestimated, involves improving audit ability and understanding who is doing what within your organisation. An example of this is the support we have provided to our customers with Queensland Audit Office audits.

From an individual standpoint and how we operate as an organisation, I think the other area often underestimated is the way we handle ourselves in the event that we fail to meet the standards that we set. As an organisation, we can always do better, but we are very committed to being open and transparent with our customers where we do have areas for improvement. This highlights the importance of sharing our roadmap and what we’re doing so that we are constantly working with our customers to improve their business security, their data security and the trust and confidence in us being their operational partner.

Thank you for your continued support. I’d love your thoughts in terms of where we’re placing our development efforts currently.

Here at Mandalay, we have 3 teams of developers who continually work to maintain and improve our software for you. Headed up by our Development Manager David Miller, each team works to ensure that the products and software we offer continue to expand and improve, with the ultimate goal of providing you with value and making your day-to-day lives easier.

We also know how important data security is for you. This is one of the reasons why we don’t use offshore resources, and our product and development teams are all based in Australia. It is also the reason we hold an ISO certification in information security, to give you that extra piece of mind.

So, what are our development teams working on right now?

It was exciting for us to see our Western Australian customers while attending the Waste and Recycle Conference in Perth earlier this month. Not only did we meet some of you at the conference itself, but we also made the most of our time in WA by hosting an enjoyable networking event for our customers, and we had the opportunity to visit several of our customer's sites too. We want to thank you all for welcoming us so warmly during our visit, and we hope to see you all in person again soon.