August 2026 NEWSLETTER

This month...

- Customer Story: Dubbo Regional Council

- Regulatory Updates: QLD, NSW & TAS

- Webinar Wrap Up: Thanks for Joining Us

- My Organisation: Ready to Migrate?

- Mandalay Support Transition: AMCS Customer Portal

- Upcoming Events: What's on in September and October

Hi ,

Our customers continue to find new and innovative ways to improve service delivery, adapt to regulatory change, and get more value from the Mandalay platform. One great example is Dubbo Regional Council's new approach for bulk waste services shared below. It's always encouraging to see our technology being used in practical ways that make a real difference for both operators and the communities they serve.

We're also continuing to invest heavily in the Mandalay platform as part of AMCS, with a strong focus on helping customers stay ahead of industry requirements. In this edition, you'll find an update on the latest regulatory enhancements we've delivered across NSW, Queensland and Tasmania to ensure compliance remains as simple and seamless as possible. By taking the complexity out of regulatory reporting, your teams can focus on running efficient operations.

Another area receiving significant attention is customer experience. As part of our ongoing investment in support services, we're preparing to transition Mandalay Support to the new AMCS Customer Support Portal in September. The new portal will provide greater visibility of support requests, improved access to knowledge resources, and a more modern support experience overall. 

I'd also like to thank everyone who joined our recent customer webinar. The engagement, questions and feedback we receive during these sessions are invaluable and play an important role in shaping our product roadmap. Watch this space as we intend to hold more webinars in the near future. 

As always, thank you for your continued partnership and feedback. Your insights help guide where we invest, what we build, and how we continue to support the waste and resource recovery industry.

Dubbo Regional Council Customer Story

Enhance Flexibility with Voucher-to-Booking Functionality

Rather than offering a combination of one booking and one voucher, the council now issues two vouchers that residents can redeem when needed.

These vouchers can then be easily converted into bookings, allowing residents to schedule services at a time that suits them. This approach gives customers more control over how and when they access council waste services, while helping Dubbo Regional Council deliver a more flexible and customer-friendly experience.

Regulatory Updates

NSW, QLD and TAS

We continue to keep Mandalay aligned with changing regulatory requirements across Australia through a range of recent system updates. In NSW, we have added eight new waste type classifications following the EPA's July 2026 Waste Levy Guidelines and corrected a minor waste type code labelling issue to align with EPA standards.

In Queensland, Regulatory Management has been updated to support DETSI's new QWDS Version 5.0 file specification, ensuring ongoing compliance with monthly levy reporting requirements.

In Tasmania, we have delivered the second phase of the 2026 NRE reporting update, including a new Tas EPA Monthly Levy Return 2026 export and enhancements to the Tas EPA Movement Data Export to support the revised NRE reporting framework from 1 July 2026.

These updates have been applied automatically, with no changes required to your existing workflows, products, pricing, or reporting processes. If you need assistance setting up any of the new NSW waste types or have questions about regulatory reporting, please contact our support team via the Customer Service Portal.

Webinar Wrap Up

Thanks for Joining Us

Thank you to everyone who joined our recent Mandalay customer webinar. The session brought together customers to explore a range of product and industry updates, including progress on the migration to my Organisation, an overview of Commercial Services functionality, the latest Tasmanian EPA reporting changes, and an exclusive preview of our upcoming Report Builder application.

We were delighted by the strong engagement throughout the session, with plenty of questions and valuable discussion during the live Q&A. For those interested in staying informed as Report Builder continues to evolve, you can now register to receive product updates, release news, and future communications via the link below.

Have You Moved to the New my Organisation Platform Yet?

Get Access to More

A reminder that our new and improved my Organisation platform is now available, offering access to the latest apps, features, and functionality designed to help you get even more value from your AMCS Mandalay solution. Please note that all new apps and future enhancements will only be available through my Organisation.

If you're still using the previous platform and would like to take advantage of the new experience, we encourage you to contact our Support team to discuss your migration options. If you'd like to fast-track your move, simply reach out to Support and we'll be happy to assist.

Mandalay Support Transition

AMCS Customer Portal

Following the transition, all new support requests will need to be submitted through the AMCS Customer Support Portal, while our support phone number, (02) 9499 6222, will remain unchanged. No action is required at this stage. Customers will receive portal login details and access instructions closer to the go-live date, with open support cases automatically migrated to the new system.

Upcoming Events

Waste and Resource Recovery Conference

Juan-Mari Davies and Rosemary Black will be attending. If you'll be there too, some say hi!

Thanks for being a part of our community. Have a great month ahead and we look forward to sharing more content with you in our next edition.

The AMCS Team