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Plus, read Part 4 of the Resident Waste Insights blog series.
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MAY 2021 NEWSLETTER

Hi ,

In this months newsletter

Read Part 4 of the Resident Waste Insights blog series;

Mandalay has achieved certification for ISO 27001 - Information Security; and

We provide a wrap-up from the Waste 2021 Conference.

Does the world of 'just in time' exist anymore?
We’re now starting to experience the true effects of supply chain interruptions related to the COVID pandemic. Australia has been particularly lucky in how we have handled the pandemic situation, however, as a technology supplier we’re now starting to see disruptions in the supply of hardware items. I’d heard it personally affecting cars, bikes and other consumer goods – but now it’s affecting computer hardware and devices that we deliver to support our software solution. We are seeing lead times shift from two weeks up to as much as 20 weeks or more.

How does this affect you and what should you start to consider?

In reality, cost and timeframes –

If you are planning on doing work for July 1 2022 – then factor lead times into your procurement and risk far more diligently. In the context of a project or the delivery of work (and even in our personal lives) where hardware components are required, there will be the need to plan for longer delivery times (and the related coordination and management to ensure it does arrive) and discernible price increases for hardware items related to the current inflationary challenges around the world.

More than ever, it's time to look at your site asset management and operational contingency plans. Consider the age of your existing hardware and what impact a critical hardware failure will have on your site and its ability to operate. This is especially important for those sites relying on automation processes to manage peak traffic volumes. A relatively small investment in critical hardware components can ensure your site operation isn’t impacted for extended periods of time while waiting for replacement hardware under the current market conditions. Likewise, renewing end of life hardware is the best measure to prevent failures occurring in the first instance.

Where else will this affect you and your teams project plans this year?

In our context, we are doing our best to mitigate this but preparation and forward planning are critical to minimising delays to projects to ensure successful outcomes. We’re committed to your success so please reach out to me or the team if you have any questions. Let us work with you to set you up for success.
Simon Kalinowski
CEO
2020 Resident Waste Insights
Part 4 - How Much are Local Council Tips
Being Used?
In Part 4 of our 2020 Resident Waste Insights blog series, we look at how extensively local council tips are being used in communities and whether residents are satisfied with those services.
Did you miss reading Part 3 in the series? If so, here is a link.

Part 3 - What's in our Wheelie Bins?
Information Security
ISO Certification Achieved
Mandalay has been delivering products via a cloud hosted model for a number of years. As part of this transition, we have also been investing in our people, processes and technology to ensure customer data is appropriately protected.

We are excited to announce that Mandalay has attained certification for
ISO 27001 (Information Security Management) and 27017 (Cloud Specific Controls).

Simply put, Mandalay has implemented a framework (Information Security Management System) that will allow us to operate, monitor, review and continually improve our information risk management processes and systems.  

A huge amount of work has been achieved behind the scenes to ensure that our systems, policies and procedures all meet the necessary requirements. And most important to note, this is not the end. Becoming ISO certified represents a commitment to continually review and improve those systems, policies and procedures.
Waste 2021 Conference
Wrap Up
Following a very different 2020, it was great to once again attend an event in person and catch up with a number of familiar faces. In real terms – the
satisfaction that comes with helping your success is a lot of what provides satisfaction for us – so it was great to connect with our customers.

Congratulations
to Kerry Dalton (Bundaberg Regional Council), Dr Keith Halford (Banana Shire Council) and Andrea Baldwin (Albury City Council) who presented case studies from their respective councils. It has been a privilege to work with these councils to identify various challenges and work with them to improve the waste services being offered within their communities.

To read more about what was discussed during the conference, an overview has been provided here.
Dedicated Wastewater Treatment
with Hi-Quality Group
Mandalay Customer in Focus

by Waste Management Review

Hi-Quality Group’s Daniel Blair and Cory Menant speak with Waste Management Review about the company’s evolving wastewater treatment capabilities.
Events
20-21 May 2021
LAWMAC (Cairns)

Rosemary and Brendon
attended the LAWMAC meeting hosted by Cairns Regional Council last week.
8-10 June 2021
Simon will be heading to Sydney next month to attend the ALTS Conference.
tbc
Mandalay Customer Webinar - Future Product Development Planning

It has been a busy time coming into the end of this Financial Year with responses to tenders for new clients, delivering a number of projects that will be going live at EOFY, and finalising product  
development for year-end.

At this stage we hope to announce our development plan for the coming year during July and will circulate webinar invitations once dates have been locked in.

 
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Mandalay Technologies, Level 2, Suite C, 225 Montague Road, West End QLD 4101, Australia


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