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Merry Christmas and a happy new year from the team at Mandalay
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DECEMBER 2021 NEWSLETTER
Hi ,

This month

Mandalay Webinar - Did you manage to join us?

Mandalay support services during the Christmas period.

Consider investing in hot-swap hardware for the new year.

Ways to improve your operations in the new year.

Seasons Greetings From The Mandalay Team
It has been another big year, and with Christmas almost here, I’d like to take this opportunity to thank everyone for your support. We take huge satisfaction in helping you win and achieve success, which continues to give us all purpose and meaning to the work we do.

We really appreciate your support and love your feedback - good, bad, or indifferent - and look forward to supporting your ongoing success in 2022.
Simon Kalinowski
CEO
Did you Attend Last Week's Webinar?
The Future...Is the Resident
Thanks to everyone able to attend our webinar last week! It was great to have so many people join us for the event.

There are a lot of questions surrounding the services that councils can offer their residents and how they might be delivered. During this webinar, Simon and Rosemary presented a number of scenarios and how these might look for councils and residents in the future.
If you were unable to join us, don’t worry! We will present this topic again early in the new year. Keep an eye out for more information and invitations. We hope to see you at the next one!
Find out more on this topic
Here are some of the ways in which Mandalay is already starting to work with Councils to enhance their service delivery to residents.
CASE STUDY: Overcoming unique challenges at Albury City Council.
Mandalay Support
During Christmas & New Year
Like many businesses, a portion of Mandalay’s team will be on leave during the Christmas / New Year period. However, our Support Team will remain available to assist with any urgent matters that arise.

The dates affected include Friday the 24th of December through to Monday the 3rd of January. Normal business hours will resume from Tuesday the 4th of January 2022.
If you require urgent assistance during this period, please contact Mandalay's support line on 07 3010 7900 (Option 3). Or, log your support tickets via Mandalay’s Customer Service Portal - support@mandalay.zendesk.com.

All non-urgent issues will be handled from Tuesday the 4th of January 2022.
Contact Mandalay's Support Team
Hot-Swap Hardware for the New Year
Check your PC's and Hardware
Do you have a back-up machine if you experience machine failure?  Now is a good time to look at and test your PC's and hardware to ensure everything is still in working condition for the new year.

Consider purchasing a spare machine to be used as a hot-swap in case of a failure. We can provide you with a quote for replacement machines or a spare machine to be used as a hot-swap in 2022.
REMINDER: Due to continuing supply chain disruptions of up to 12-24 weeks for PCs and computer parts, we encourage customers to order critical hardware spares and parts ahead of time.  
Contact Mandalay's Support Team
Improving Your Operations
For a Better Future at Your Waste Facility
Let's look back at some of the resources we've shared.
Rosemary shares insights into how Mandalay can help improve your operations in the new year and beyond.
Watch the Video
Want to discover more? Read our blog on improving waste facility operations.
How to Overcome Common Challenges & Improve Waste Facility Operations.
Read the Blog
Visit Our Website
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Mandalay Technologies, Level 2, Suite C, 225 Montague Road, West End QLD 4101, Australia


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