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Hi ,
This month, Mandalay's Waste Gurus talk to you about a variety of topics including changing waste standards, the importance of recognising customers' evolving needs as waste standards change, top tips for Waste Managers, future-proofing with data, and ensuring customer satisfaction. We also let you know about industry events that have happened recently and what's to come.
We hope you enjoy, and until next month...
Cheers,
The Mandalay Team
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News
Read our latest articles on current topics within the waste industry.
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Customer Information
Find out what you need to know as a valued Mandalay customer.
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Events
See what's been happening and what's to come in the industry.
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Meet the Waste
Gurus
The Mandalay industry gurus featured in this issue
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| Changing Waste Standards
The importance of recognising customers' evolving needs
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| Quick Top 10 Tips for Waste Managers
Getting the rest of the Council to help you to
succeed
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| Missing Something?
Natural Disasters: Future-proofing with data
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Satisfied?Ensuring customer satisfaction
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Company News & Announcements
Keep up-to-date with the latest Mandalay and industry news
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Events
See what's been happening and what's coming up
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The Mandalay industry gurus featured in this issue
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| ROSEMARY BLACK
Head of Customer, Mandalay Technologies
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Rosemary’s area of expertise includes strategic business development, management and operations, performance management, sales and marketing, client and stakeholder engagement, financial and administrative governance including the management of special projects. Rosemary has extensive experience across corporate and government sales, where she draws upon her expert relationship building techniques.
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| BRENDON HORSWELL
Head of Support, Mandalay Technologies
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Brendon is an experienced management professional who has successfully operated in a number of leadership and contract management roles. He has extensive experience in the waste and resource recovery sector, has superior communication skills and demonstrates effective results-oriented leadership with a passion for developing, motivating and mentoring multi-disciplined teams.
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| LACEY WEBB
Senior Consultant, Mandalay Technologies
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Lacey is a CPA qualified former CFO and industry experienced Waste Strategist & Consultant, specialising in Risk, Regulation and Compliance. Lacey is passionate about driving organisations to improve profitability and efficiency and her broad ranging financial, technical and operational experience allows her to lead change management across all levels of an organisation with ease.
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| DARREN NORTH
Senior Consultant, Mandalay Technologies
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Darren brings
over 20 years’ waste management and resource recovery experience within Australia and the UK. He has extensive experience spanning processing, disposal, recycling and recovery practises including many areas of sustainability, environment, behaviour change, and both single and multi-facility operations and management.
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The importance of recognising customers' evolving needs
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Feb. 13, 2020 by Rosemary Black
The challenge of changing waste standards is not so much the change itself, but more so recognising customers’ evolving needs as these standards change...
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Quick Top 10 Tips for Waste Managers
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Getting the rest of the Council to help you to succeed
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Feb. 4, 2020 by Darren North
Clearly understand, interpret, and convey your council policies, strategies, and objectives and how they may relate to waste activities...
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Natural disasters: Future-proofing with data
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Feb. 10, 2020 with Lacey Webb
How do you capture your data in the event of a natural disaster, and what are you missing? Senior Consultant Lacey Webb discusses why you should use disaster as an opportunity to determine how you can respond in the event of future disasters.
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| Video duration: 1 minute, 20 seconds
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Ensuring customer satisfaction
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| Feb. 3, 2020 with Brendon Horswell
Head of Support Brendon Horswell discusses the importance of delivering
valuable support to your customers.
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Video duration: 1 minute, 7 seconds
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Mandalay has a brand new website!
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| The Mandalay team is beyond excited to announce the launch of our brand new website, where you can access case studies, interviews, and information on Mandalay products and services, find out about industry events, and much more...
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Follow us on social media and don't miss out again
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| Connect with us on LinkedIn to see industry updates, articles, and events, get involved in relevant industry discussions, network with other like-minded industry professionals, and much more...
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Check out what's been happening recently
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Webinar: Disaster Preparation & Management
January 29, 2020
Are you prepared to manage the impact of disaster? During this webinar, Mandalay’s Senior Consultant Lacey Webb and Head of Support Brendon Horswell discussed how to prepare for and manage the impact of a natural disaster.
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| Video duration: 52 minute, 15 seconds
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Check out what's happening soon in the industry
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LAWMAC Meeting
February 20-21, 2020
Being hosted by Rockhampton Regional Council.
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Clean Up Australia Day
March 1, 2020
This annual event promotes the importance of looking after the environment by encouraging people from all over Australia to come together and collect litter from local streets, parks, beaches, and other public areas.
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Future Mandalay Webinars
2020
COMING SOON: Details on our next webinar will be announced in the coming weeks. Visit our website to stay updated.
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Mandalay Technologies, Level 2, Suite C, 225 Montague Road, West End QLD 4101, Australia
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