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- Meet the Team: Get to Know David Miller
- New Product: Introducing our New Federated ID Product
- Product Update: Commercial Services, Facility Analytics & More
- Out and About with Kumar: Supporting New & Existing Customers
- New Season Pricing: Are you Ready for the 1st of July?
- Proactive Hardware Reviews: Keeping Your Hardware Up-to-Date
- Upcoming Events: NQ Forum and the Coffs Waste Conference
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Hi ,
Welcome to the latest Mandalay newsletter!
This month I wanted to share with you the power of habits.
The past couple of years have presented several significant challenges. Things that are out of my control have added pressure and really tested me as to how I show up in the various roles in life – particularly how I show up at my best.
There can be a tendency to feel overwhelmed but it’s in those moments that you need to find new behaviours to support you through those difficult times. Following what I have learnt from James Clear’s Atomic Habits, one of the things I’ve been doing each morning is a single yoga stretch and 10 push-ups which as small as that sounds has become a building block for me to make my days and relationships more successful. As simple as it sounds, it's been a win as I get out of bed – and is now something my 2-year-old enjoys sharing in. So, I get a double win of a special moment with
him!
I haven’t met people who aren’t finding the current period challenging in one aspect of their life or another... so I’d encourage you to take a moment to reflect. As you think about the year ahead, even the smallest of practices can be massive over time and can work as building blocks for change. What’s one small behaviour that you might be able to incorporate into your daily life to support your success?
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Meet the Team
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David Miller
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With nearly 7 years at Mandalay, David Miller wears multiple hats as the development manager and technical lead.
His current major focus is leading the implementation of the new Federated ID product, which will allow customers to sign in using their council-managed identities.
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David oversees the development team and is responsible for technical decision making across the organisation. He is hands-on, prototyping and architecting solutions while managing the day-to-day work of his team of
developers and engineers.
Prior to Mandalay, David spent a decade as a consultant specialising in information management, workflow, and productivity solutions for government and commercial clients. He was previously a business owner in the consulting space as well.
An avid photographer, David has travelled the world capturing beautiful landscapes and wildlife with his camera equipment. Some of his favourite destinations include Iceland, U.S. national parks, and he hopes to add Africa to the list in the next couple of years. When not writing code or globetrotting, David indulges his self-described 'nerdy' interests in mathematics, physics and science.
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| Connect with David on LinkedIn |
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New Product
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Introducing Our New Federated ID Product
The Power of Automation with Single Sign-On
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Based on feedback from our customers requesting a more securely managed user onboarding and offboarding experience, we’ve created a new product
that meets your emerging needs.
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Streamline onboarding, offboarding, and user access with our single sign on solution - Federated ID.
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Eliminate the need for managing multiple login credentials and empower seamless access to all applications within the naus Platform using a single, trusted identity. By leveraging Federated ID, both users and organisations
can benefit from a more convenient, secure, and efficient experience when accessing the naus Platform.
Interested in finding out more? Click the link below.
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| Find out More |
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We’re delighted to announce that a number of customers are now starting to use our Commercial Services product and linking up their account
customers to access their data through the naus Commercial Services Portal.
Take a look at the feedback Liza McColl - Commercial Development Coordinator at Wyndham City Council recently received from one of her account customers:
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‘Thanks Liza, having access to our transactions online through commercial services is fantastic and will make things much easier to manage!’
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It’s an exciting step forward, and we can’t wait for you to take advantage of our Commercial Services product to give your account customers secure online access to view transactions and reprint dockets.
If you would like to find out more, please contact Brendon Horswell.
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Facility Analytics & Reporting
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Detailed information will be circulated to customers in the coming days outlining the latest updates to reports within the Facility Analytics & Reporting product.
Customers can expect to see several new fields added to reports within Time Sensitive Reporting. Plus, additional fields will also be made available for use within Premium reporting.
Keep an eye out for these updates coming soon.
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Out and About with Kumar
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Customer Travels with our Application Specialist
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Our superstar Senior Application Specialist, Kumar, loves traveling across the country to spend time with our customers face-to-face. Since his last update in September, Kumar has visited an impressive 15 customers across 4 states.
He warmly welcomed our new customers Dubbo Regional Council, Bathurst Regional Council, Banyule City Council, Narromine Shire Council, Waratah Wyndyard Council, Kentish Council, Latrobe City Council and Circular Head Council over the past few months and has delivered vital onsite training, operator training, go-live support and assistance with data capture and data reviews to both new and existing customers.
If you are interested in arranging some on-site refresher training with Kumar. Please get in touch!
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| Contact Mandalay Support |
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Are You Ready for the 1st of July?
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New Season Pricing
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The clock is ticking towards the new financial year. As you finalise budgets and close out the current year, consider using this time to ensure a
smooth transition into the new season with Mandalay's support.
Maximise Your Remaining Budget:
Haven't set up new season pricing yet? Don't worry, there's still time to get this done before July 1st and utilise the remaining budget effectively.
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Go Beyond Pricing:
Reviewing your data structures, processes, and potential risk areas during this period creates a perfect opportunity for a clean slate. This not only ensures accurate data for the new season, but also optimises your system for efficiency.
Mandalay Can Help:
Our team of experts can assist with:
Data Governance Reviews: Identify and address any data management inconsistencies.
Operator and Administrator Training: Ensure your team is fully prepared for the new season.
Data Cleansing Activities: Eliminate errors and ensure clean data for the upcoming year.
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Proactive Hardware Reviews
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Keeping Your Hardware Up-to-Date
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As you finalise budgets for this end of financial year, we want to send a quick reminder that now is a good time to begin reviewing the warranty and
remaining useful life of hardware critical to your site’s operation.
We continually conduct proactive reviews of the warranty status of assets we have supplied to our customers throughout the year, but if you find a device that is out of warranty or about to exceed its warranty, get in touch to receive a replacement from us.
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Out of warranty devices can expose various risks to your business including increased downtime due to lack of support from the manufacturers if these units are to fail. To mitigate these risks, we recommend that out of warranty devices be
replaced.
Contact us to discuss a replacement plan for your equipment and ensure your waste management system runs smoothly.
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| Contact Mandalay Support |
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VIC Waste & Resource Recovery Forum
1st of May
The Victorian Waste & Resource Recovery (WARR) Forum is being held this week on the 1st of May and the theme of the event is ‘Are we on the path to 80%’.
Simon, Rosemary and Brendon will be in attendance and hope to see you there.
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2024 Coffs Harbour Waste Conference
14th - 16th of May
We are looking forward to attending the Coffs Harbour Waste Conference again this year.
Simon, Rosemary and Brendon will be there. Say hi during the event or reach out if you'd like to arranged a catch-up.
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Mandalay User Forum in North Queensland
19th of June
Brendon, Andrew, Antony, Juan-Mari and Simon will be heading to Cairns in June to hold a Mandalay User Forum prior to the LAWMAC meeting.
Invitations will be circulated soon!
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LAWMAC Cairns and Sundowner Drinks
19th to 21st of June
The Mandalay team will be in Cairns to attend LAWMAC and will be hosting Sundowner drinks on the evening prior. Event details will be circulated by the LAWMAC team.
We hope to see everyone there.
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Thanks for being a part of our community. Have a great month ahead and we look forward to sharing more content with you in our next edition.
The Mandalay Team
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