AUGUST 2024 NEWSLETTER

This month...

- New Customer Story: Dubbo Regional Council

- Verge Collection Bookings: Streamline Bulk Waste Management

- Meet the Team: Mandalay Staff Catch Up

- Product Updates: Reporting & Commercial Services

- Webinar Coming Soon: Essential Eight & Improving Cyber Security

- Tip of the Month: Can You Transact During a Disruption?

- Targeted Refresher Training: Boost System Skills & Knowledge

- Hardware Refresh: Keeping Backend Hardware Up to Date

Hi ,

Welcome to the latest Mandalay newsletter!

We have been focused on strengthening the digital connections you have with your customers and community, and we're glad to continue seeing lots of engagement because of it. Whether that connection is with the resident community through scheduling and managing bulk waste bookings, or with commercial customers through improving access to transaction information. It’s an area we have a deep interest in here at Mandalay and I’ve been excited to discuss these topics with our customers and see how we can continue building on our existing products to further support these outcomes.   

In this newsletter, we share some exciting product updates and tips, a new company photo of our growing team, an insightful customer story from Dubbo Regional Council and much more. 

New Customer Story

Dubbo Regional Council

This month we’re excited to welcome Dubbo Regional Council as a new Mandalay Technologies customer. In addition to Facility Core Ticketing, Dubbo has implemented several products including Federated ID, Image Capture, and Resident Services to manage tip vouchers and bulky collection bookings.  

‘A significant benefit of moving to Mandalay has been the ability to consolidate multiple systems that were previously used.’ 

The team now has access to valuable data that can inform decisions about service changes, facility resourcing needs, and operating hours. This data helps them better understand their customers and optimise operations. Jamie and the team can now use this information for customer reporting, facility compliance, and tracking the usage of bulky and tip vouchers. 

‘Data is key. The ability to access data allows waste teams to bring council on the journey with a statistical view that can support future decisions.’ 

As part of the transition, Dubbo also expanded their bulky waste service to allow eligible residents to book collections to suit their needs, rather than restricting them to a short 2-month window designated by council.  

‘Offering an all year round service has multiple benefits for council and community.’ 

We’re thrilled to be working with the Dubbo team and look forward to learning more from their experiences. 

If you’d like to read more stories about how customers are using our products, check out our Case Studies.  

Bulk Waste and Verge Collection

Streamline Your Bulk Waste Management

Want to know more about what makes Mandalay's Bulk Waste booking service unique? Click below.

Meet the Team

Mandalay Company Catch Up 

Our team recently enjoyed a rare face-to-face company-wide gathering in our office building's rooftop, boasting spectacular views of the Brisbane City skyline. Staff from across Southeast Queensland, and even some from other Australian cities and states, joined us for this in-person event. 

While digital collaboration through Microsoft Teams, email, and Slack is essential for our daily operations, nothing beats the power of in-person connection. These regular gatherings strengthen our company's bonds and teamwork, reminding us of the importance of building relationships beyond the digital realm. 

The event showcased our team's continued growth too. As you can see from our latest team photo, this gathering was no exception, and it left everyone feeling energised and optimistic. We're already looking forward to our next company-wide get-together at the end of the year. 

Product Updates

Facility Analytics & Reporting

New Reports Available

An update was also made to the Overloaded Vehicles Report that allows users to exclude sensitive information from the report. A detailed article about these updates is available on the Customer Service Portal (CSP). Need more help? Contact Mandalay Support.  

Commercial Services

Reducing Data Maintenance with Vehicle Authorisations

With new organisations signing up to get access to their dockets and data every day, we’re commencing work on the next feature in our Commercial Services suite.

We’ve heard from our customer base and they want to increase automation and reduce data maintenance. One specific scenario that keeps coming up is managing the links between Facility Clients and their vehicles.

So, we’re working on a new feature called vehicle authorisations that will allow the client and vehicle relationship to be managed by the client.

Initially we will focus on vehicle authorisations that will:

• Reduce data maintenance by giving your client accounts the ability to manage vehicles and remove the reliance on your team to update information.

• Ensure transactions are recorded against correct accounts, leading to a reduction in billing disputes, enquiries, the need to re-issue tickets and credit notes, and reduce the financial liability held by your organisation.

We will continue to share more as we build this exciting piece of functionality.

If you would like to find out more about the Commercial Services product, please reach out.

Webinar Coming Soon

Essential Eight & Improving Your Cyber Security with Mandalay

At Mandalay Technologies, we understand the critical importance of cybersecurity in today's digital landscape. That's why we're hosting a webinar in October – to help you align the practices of your council and waste team with the Australian Cyber Security Centre's (ACSC) Essential Eight outcomes – the eight essential mitigation strategies to safeguard organisations against cyber threats.

With ISO 27001 certification in information security and risk management under our belt, we go beyond simply ticking the boxes. Our philosophy is one of continuous improvement and we believe our experience and expertise can help empower you to work towards achieving compliance.

Please click the link below to register your interest in attending this webinar event. Invitations will be sent out in the coming weeks.

Tip of The Month

Do You Have an Alternative Way of Transacting?

IT outages, power outages, weighbridge failure, natural disasters and significant system disruptions are all examples of incidents that can affect your ability to transact normally. 

To avoid closing sites and turning customers away, we recommend having a Business Continuity Plan (manual processing) in place. Here’s what you should consider: 

• What will you do? Do you have things like manual tally sheets, price lists and receipt books available? 

• How will you take payment? What backup eftpos options might you need (e.g. non-integrated terminals on cellular)? 

• Do you have a process in place for manually recording transactions and providing receipts? Are staff aware and trained? Have you considered how this will enable you to easily capture the data once things are restored?  

• Will you need an extra cash float?  

Having a plan ready in advance will ease the strain on your team and will minimise the disruption for your customers. Reach out to our support team if you’d like some assistance. 

Targeted Refresher Training

Boost Your Mandalay System Skills & Knowledge

Our training sessions involve a discovery session to determine key outcomes, along with customised sessions to deliver training in a format designed specifically for you.  

We even include a follow-up session to ensure maximum retention of the knowledge and skills learned throughout the training modules, giving you and your team the confidence to use and maintain the Mandalay system. 

We offer online and in-person refresher training in the following areas:

• Data Administrator  

• Reporting  

• Site Operator/Ticketing application  

Refresher training is the most effective way to ensure your team is using the Mandalay system correctly and in the most efficient way possible to suit your processes. Get in touch today to lock in a training session. 

Backend Infrastructure

Keeping Your Hardware Up-to-Date

When reviewing site hardware, remember to consider critical backend infrastructure including: 

If you find a device that is out of warranty or about to exceed its warranty, please reach out and order a replacement. Mandalay will also continue to run proactive reviews of hardware assets we have supplied to customers.  

Upcoming Events

Thanks for being a part of our community. Have a great month ahead and we look forward to sharing more content with you in our next edition.

The Mandalay Team